Thursday, June 08, 2006

Land's End Canvas Classic Attache

I may have mentioned how ratty my old Canvas Attache from Land's End really was. The final straw came when the zipper separated when I stuffed way too many books into it.

So I wrote them to ask if it was repairable. They said they don't repair bags but please send it back and they'll replace it. Well within two weeks I had a new bag. And get this, they not only replaced it for free but sent me a check for the cost of sending them the old one! Wow. They are tops in my book.

I've got to tell you, these folks are the tops. I have never experienced such fantastic customer service. (Except with Cross Pens, but that's another story.)

I've had a Canvas Classic Attache from Land's End (available at Amazon) for about 12 years.

I love their canvas attache. It's carried more stuff, bursting at the seams, than any other bag I've ever owned. I like the pen pockets inside. The newer version also has two pockets inside the side pocket. In my old bag I was always losing stuff in there but now the pockets match the inside ones.

Their customer service is unmatched. Their products are guaranteed for life!

It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.